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We're here to help you begin.

Questions about treatment, eligibility, or your care plan? Our patient support team and licensed physicians respond with clarity — never pressure.

Message us

Send a secure message.

Share your question and a member of our clinical support team will follow up. For urgent medical concerns, please call or seek emergency care.

Licensed physicians

Every treatment plan is reviewed and prescribed by board-certified doctors.

50-state telehealth

Care delivered where you're licensed — no waiting rooms required.

No-pressure guidance

We'll answer your questions honestly and help you decide if treatment is right.

HIPAA secure · No spam · Physician-led support

For urgent medical concerns, call 911 or visit your nearest emergency department.

Reach us

Every channel, one care team.

Call patient support

Speak with a care coordinator — weekdays 8am–8pm CT, Saturdays 9am–2pm CT.

(888) 315-1715

Call now

Email our team

For billing, records, or general inquiries. We reply within one business day.

care@idealphysicianweightloss.com

Send email

Book an evaluation

Same-day telehealth appointments with board-certified physicians in your state.

Schedule online

Support hours

  • Mon–Fri · 8:00 AM – 8:00 PM CT
  • Sat · 9:00 AM – 2:00 PM CT
  • Sun · Closed

< 2 hrs

Response promise

Average first response during business hours

HIPAA secure

Encrypted telehealth platform · SOC 2 compliant infrastructure

Encrypted
HIPAA
Telehealth

Common questions

Before you reach out.

Patient support typically responds within two hours during business hours and within one business day for email and form messages submitted after hours.

Use the patient portal for prescriptions and appointments. For billing or clinical questions, call our support line or send a message with your patient ID.

No. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room. Our team handles non-urgent weight-loss care and program support.

Coverage varies by plan and state. Our team can help you understand options during your evaluation — many patients use HSA/FSA or transparent self-pay pricing.

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